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Our team of Professional Care Managers (PCMs) bring together specialized training and decades of experience to deliver smarter, more effective, and personalized solutions to those wanting to age in place or better manage the care of themselves or loved ones. We approach care holistically, which is why our PCMs have extensive and diverse experience in nursing, gerontology, social work, and human services.
Our wellbeing is comprised of a complex web of needs and desires. Professional Care Managers are trained to consider these needs holistically and proactively coordinate services saving families time, money, and improving care across the board. Families we assist not only experience notable and measurable results and cost savings, but find immeasurable relief in the assurance that their loved ones are in compassionate and experienced hands.
Most of our engagements start with a comprehensive assessment of the care recipient's physical, social and emotional wellbeing.
For those who would benefit from active management of your loved one’s overall care and to advocate for their interests.
For families confused or at odds about care decisions, a third party becomes crucial in overcoming roadblocks and fostering a harmonious consensus.
We commonly serve as advocates for policyholders of Medicaid, VA, and Long-Term Care Insurance for their financial protection and to ensure they received the maximum coverage and benefits they are entitled to.
Written and curated by accredited professionals, our blog is full of valuable information to empower you as a caregiver, and enhance the health and wellbeing of yourself and loved ones.
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Professional Care Managers — sometimes called Aging Life Care Professionals — are health and human services professionals who specialize in issues relating to eldercare. As Registered Nurses and Masters-level Social Workers, they are nationally accredited with specialized training to work with aging adults and chronically ill persons to build stable and quality lives for clients and their families.
Our Professional Care Managers have the multifaceted expertise to ensure that your family is supported across the full continuum of caregiving. It doesn't matter if you are caring from a spouse, elderly sibling, or need care yourself.
Many times, when we work with a family, multiple members of the family are involved, making it even more critical to have access to experts who can get to the root of problems and solve them.
Experience matters. We have three decades of experience helping families care for their loved ones. Across thousands of cases and families served, we’ve always done our best to get people on the right care path.
To ensure the quality of our recommendations and ensure family's needs are addressed completely, all of our care plans are peer-reviewed weekly.
Families call Family First for all types of reasons. Many are struggling with difficult family dynamics, home care challenges, or a new or worsening medical diagnosis. Often times, we discover the issue they call us with is not the most critical.
Because caregiving is complex, our Care Managers are experts are solving for multiple issues at once.
Here is a small sample of our expertise:
Care plans act as a guide for families along their caregiving journey. As we collect information and learn more about challenges, our care plans are updated and enhanced to ensure a solution is found.
Family First has three locations across Washington State to serve the region, including Northwestern Idaho should families need hands-on help, such as home care, meal and transportation supports.
In addition, we often provide our solutions telephonically and virtually so that families across the nation can initiate and engage with our Care Managers and Insurance Specialists.